Return Policy

Return and Exchange Policy:
All sales are final, for any item purchased, even if unopened and in original packaging. Although a return or refund for purchased items do not apply, an exchange may be applicable. Items are eligible to be replaced if they are defective or damaged.

If a replacement is needed because an item is damaged or believed to be defective, an exchange can be made at our in-store location. If the item was purchased online and an in-store exchange is not feasible due to distance, shipping is available. Only online orders are eligible for exchanges by mail.

In Store:
After inspection, once the item is deemed defective or damaged, the defective item will be replaced. Replacements are only provided for the same item, of the same quantity or potency, of the same strain or flavor. Exchanges may not be permitted if the item has been excessively used or if it appears that the damage is not the cause of a manufacturing error.

Customers must provide proof of purchase in order to complete an in-store exchange.

By Mail:
If the item was purchased online and an in-store exchange is not feasible due to distance, you may exchange a defective product by mail. Please notify us by email: themellowfellowmilaca@gmail.com. Please mail your item to: The Mellow Fellow, PO Box 326, Milaca, MN 56353.